Refund Policy

30-Day Return and Exchange Window

A no-reason return or exchange may be requested within 30 days after the order is delivered. Start the request through support@puracyharbor.shop or 512-791-8738 before sending any item. puracy applies this rule to the relevant orders and requests. This explanation helps ensure that the relevant customer standard is communicated plainly.

Quality and Fulfillment Problems

The approach used by puracy is as follows: Send quality or fulfillment concerns to support@puracyharbor.shop as soon as practicable. Once verified, the resolution may be a merchant-paid return, replacement, exchange, or refund, depending on the circumstances. This explanation helps ensure that the relevant customer standard is communicated plainly.

Merchant-Paid Return Shipping

Return shipping for an approved request is the merchant's responsibility, whether the reason is a change of mind or a product, fulfillment, or delivery quality problem. puracy applies this rule to the relevant orders and requests. This customer-facing explanation is intended to make the applicable process straightforward.

Cancellation Requests

A cancellation may be requested before shipment, provided fulfillment has not progressed too far to stop. After shipment, the order is handled under this Refund Policy. This is the operating standard followed by puracy. The detail is included here so customers can make decisions with clear expectations.

Condition and Exclusions

For customers of puracy, for hygiene, customization, and final-sale reasons, the items below are excluded from no-reason returns; quality and fulfillment problems remain fully eligible for an appropriate remedy. The information is provided to support informed purchase and service decisions.

• Customized or personalized goods
• Clearance or Final Sale goods
• Gift cards
• Opened intimate, personal-use, or hygiene-sensitive goods
• Damaged, defective, wrong, or missing items remain eligible for consumer remedies

Refund Method and Timing

Once inspection confirms approval, the refund is initiated to the original form of payment within 5–10 business days. Any later posting delay is controlled by the payment provider. This is the operating standard followed by puracy. It is provided as part of a transparent, customer-centered explanation of the applicable process.

Authorized Return Address

As part of the service provided by puracy, unless a dedicated address is supplied in the authorization, approved returns are directed to 2456 Brentwood Dr, Baton Rouge, Louisiana, 70809, United States. Unapproved parcels may be delayed or refused. It is provided as part of a transparent, customer-centered explanation of the applicable process.

Store Contact Details

• Store: puracy
• Customer-service email: support@puracyharbor.shop
• Customer-service phone: 512-791-8738
• Business and return address: 2456 Brentwood Dr, Baton Rouge, Louisiana, 70809, United States