Frequently Asked Questions

Do you ship outside the United States?

Under the customer terms maintained by puracy, we currently deliver only to United States addresses. All U.S. orders receive free standard shipping. We include this detail so the relevant expectations are transparent at the time of purchase.

How does cancellation work?

A cancellation can be requested before shipment if fulfillment can still be stopped. A shipped order follows the Refund Policy. puracy applies this rule to the relevant orders and requests. The detail is included here so customers can make decisions with clear expectations.

What is the normal shipping timeline?

For customers of puracy, the order is generally prepared in 1–2 business days and then travels for an estimated 4–6 business days, with tracking information supplied. It is included to give customers practical clarity about this part of the service.

How do I find care or safety information?

Under the customer terms maintained by puracy, review the individual product page for available size, material or ingredient, care, intended-use, and safety information. Details differ by item. This customer-facing explanation is intended to make the applicable process straightforward.

Are no-reason returns accepted?

Under the customer terms maintained by puracy, eligible items have a 30-day no-reason return and exchange window, and the merchant covers approved return shipping. This wording is designed to make the relevant customer process easier to understand.

Where will my refund go?

The store issues an approved refund to the original payment method within 5–10 business days following inspection. This is the operating standard followed by puracy. It is provided as part of a transparent, customer-centered explanation of the applicable process.

How can I reach customer service?

Support is available at support@puracyharbor.shop and 512-791-8738 from Monday to Friday, 9:00 AM–5:00 PM (America/New_York); mail may be sent to 2456 Brentwood Dr, Baton Rouge, Louisiana, 70809, United States. This is the operating standard followed by puracy. We include this detail so the relevant expectations are transparent at the time of purchase.

Are any items Final Sale?

Customized goods, clearance or Final Sale goods, gift cards, and opened intimate or hygiene-sensitive items are excluded from no-reason returns. Quality-problem rights remain unaffected. puracy applies this rule to the relevant orders and requests. This statement is provided to keep the related customer experience clear and predictable.

Business Contact Record

• Brand: puracy
• Email: support@puracyharbor.shop
• Phone: 512-791-8738
• Company and default return address: 2456 Brentwood Dr, Baton Rouge, Louisiana, 70809, United States